Stratodora Performance Marketing Ltd.
Last updated: January 16, 2026
This Privacy Policy explains how Stratodora Performance Marketing Ltd. (“Stratodora”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information in connection with our website and our services (primarily Google Search Ads management for local service-based businesses).
1) Contact and Privacy Officer
If you have questions, requests, or complaints about privacy:
Privacy Officer: Chase Willick, Founder
Email: [email protected]
Phone: +1 (780) 999-0317
2) Scope
This Privacy Policy applies to:
- our website at stratodora.com (the “Website”),
- communications with prospects and clients (email, phone, SMS where applicable),
- our marketing services and related reporting.
This Privacy Policy does not cover third-party websites or platforms we don’t control (for example, Google, payment processors, or client websites). See “Third-Party Links” below.
3) Which laws this policy is designed to align with
We operate from Alberta and aim to comply with Alberta’s Personal Information Protection Act (PIPA) and, where applicable, PIPEDA (for example, in certain cross-border or interprovincial contexts). This affects how we collect, use, disclose, retain, and safeguard personal information.
4) Personal information we collect
A) Information you provide to us
We may collect:
- Contact information: name, email address, phone number
- Business information: company name, website, service area, business category
- Inquiry information: message content, form submissions, scheduling requests
- Client onboarding details: billing contact details, service preferences, authorized users
- Communications: emails, call notes, meeting notes, support requests
B) Information we collect automatically on the Website
When you visit our Website, we may automatically collect:
- IP address (and rough location derived from it), device type, browser type
- pages viewed, links clicked, time spent, referring/exit pages
- approximate geolocation (city/region), network and performance data
This is typically collected via cookies and similar tracking technologies (see Section 10).
C) Information processed while providing marketing services
Depending on client setup and scope, we may process:
- conversion events (form submissions, calls, booking events)
- lead details submitted via forms (name, phone, email, message contents)
- call tracking data (caller number, timestamp, duration) and call recordings if enabled
- advertising and measurement identifiers used for attribution and reporting (where configured)
5) How we use personal information
We use personal information for the following purposes:
- To provide and manage services (campaign setup, optimization, reporting, troubleshooting)
- To communicate with you (responding to inquiries, account administration, service updates)
- To improve our Website and services (analytics, diagnostics, performance monitoring)
- For security and fraud prevention (access controls, abuse detection, account protection)
- To comply with legal and accounting obligations (invoicing, recordkeeping, responding to lawful requests)
- For call recording purposes (where enabled, call recordings may be used for quality assurance, training, dispute resolution, and service improvement)
We do not sell personal information.
6) Consent and your choices
We generally collect, use, and disclose personal information:
- with your consent (express or implied, depending on context), or
- where otherwise permitted or required by law.
You can withdraw consent in many cases by contacting our Privacy Officer, subject to legal or contractual restrictions (for example, we may still need certain data to provide active services or meet recordkeeping requirements).
7) When we act as a “service provider” for clients
In many engagements, Stratodora processes personal information on behalf of a client (for example, leads for a client’s business). In those cases:
- the client determines what personal information is collected on their website/landing pages and the purposes for collection,
- Stratodora processes that information to deliver services under our agreement and the client’s instructions,
- clients are typically responsible for their own customer-facing privacy notices and consent collection unless our contract specifically states otherwise,
- clients remain responsible for obtaining proper consent from their end-users (the individuals providing personal information through client channels).
8) How we share personal information
We may disclose personal information in the following situations:
A) Service providers (processors)
We use vendors to help operate our business (for example: hosting, analytics, CRM/email tools, communications tools, invoicing/accounting, security tools). We share only what is reasonably necessary for them to provide their services, and we expect them to protect the information.
B) Advertising and measurement platforms (as part of service delivery)
Where applicable, we and/or our clients may use platforms such as Google Ads and analytics tools to measure ad performance and conversions. Data shared depends on configuration (for example, conversion events or identifiers used for attribution).
C) Legal, compliance, and safety
We may disclose personal information to comply with applicable laws, regulations, legal process, or enforceable government requests, or to protect rights, safety, and security.
9) Electronic communications (email, phone, SMS)
A) Email and other commercial electronic messages (CASL-aligned)
If we send you marketing or promotional electronic messages, we do so in accordance with applicable Canadian anti-spam requirements. You can opt out of marketing messages at any time using the unsubscribe mechanism in the message or by contacting us.
Note: This privacy policy references marketing-message compliance at a high level. Detailed operational rules are handled through our internal compliance procedures and (where applicable) separate messaging terms.
B) SMS and mobile information (10DLC-aligned privacy statement)
If you choose to receive SMS from us (where offered), you can opt out at any time by replying STOP or by contacting us.
No mobile information will be sold or shared with third parties/affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers who help us deliver messages (for example, communications platform providers) strictly to provide the messaging service.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
10) Cookies and tracking technologies
We may use cookies and similar tracking technologies to:
- operate the Website (core functionality),
- understand usage and improve performance (analytics),
- measure inquiries and conversions (attribution/reporting).
You can control cookies through your browser settings and, where implemented, our cookie preferences tool. Blocking certain cookies may affect site functionality.
11) Cross-border processing
Some of our service providers may store or process personal information outside Alberta or Canada (commonly in the United States). When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws.
12) International visitors and clients
We may provide services to clients located outside Canada and our Website may be accessed globally. Personal information we collect or receive may be processed in Canada and/or other jurisdictions where our service providers operate. Laws in those jurisdictions may differ from Canadian privacy laws, and personal information may be subject to lawful access requests by authorities in those jurisdictions. For questions about our cross-border processing practices, contact our Privacy Officer.
13) Retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, and then we securely delete, anonymize, or de-identify it where feasible.
In general, we retain information only while needed for service delivery, legitimate business purposes (such as dispute resolution), and legal/accounting requirements. Where deletion is appropriate, we generally delete or de-identify information within 12 months after it is no longer needed for the purposes described above, subject to legal/accounting/dispute retention needs and reasonable backup/archiving cycles.
Typical retention approach (examples, not guarantees):
- Active client data: retained for the duration of the service relationship.
- Former client data: retained for a reasonable period after termination for offboarding, continuity, and dispute resolution, then generally deleted or de-identified as described above.
- Inquiry and prospect data: retained for a reasonable period to follow up and evaluate fit. If you opt out of marketing communications, we stop sending marketing messages and may retain minimal information (such as your email address or phone number) on a suppression list to ensure we respect your opt-out going forward.
- Financial and billing records: retained as long as necessary for tax, accounting, and legal purposes.
14) Safeguards
We use safeguards appropriate to the sensitivity of the information and the nature of our business, which may include:
- role-based access and least-privilege controls
- strong authentication (e.g., MFA where available)
- encryption in transit where supported
- security monitoring and backups
- confidentiality obligations for staff/contractors
We focus on reducing risk and impact.
15) Children
Our Website and services are intended for businesses and adults. We do not knowingly collect personal information from children.
16) Access and correction
You may request:
- access to your personal information in our custody or control, and
- corrections to inaccurate or incomplete personal information.
Requests can be made to our Privacy Officer. We may need to verify identity before fulfilling requests.
17) Breach response
If we become aware of a breach involving personal information, we assess the risk and take steps to contain and remediate the incident. Where legally required, we provide notifications and/or reports to affected individuals and appropriate regulators.
18) Third-party links
Our Website may contain links to third-party sites or services. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.
19) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent version. Material changes may be communicated on the Website or through other appropriate means.